In essence, a Customer Relationship Management system helps companies stay connected to customers, streamline processes, and improve profitability Profitability Profitability is the potential, degree, metric, ability or relative efficiency of a business to yield financial gain (i.e., profits) after all relevant expenses and costs have been deducted. However, with so many customers, a company does need a system to manage and foster that relationship. Management Relationship?Ī business’s relationship with its customers is a coveted essential bond of trust and loyalty shared between the two parties. ![]() 101: What is Customer Customer Customer is an individual or an organization that purchases a product or signs up for a service offered by a business.
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